Douglas Holmes

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Entries Tagged as 'Net Promoter'

Why NPS is great even though it doesn’t work

February 24th, 2011 · No Comments · Articles

Last month I was lucky enough to hear a talk given by Simon Lyons, the director of Marketing & Communications at Aggreko plc. at the Prince’s Scottish Youth Business Trust (PSYBT) Elevator networking event. Simon had one piece of advice for the roomful of young entrepreneurs eager to grow their businesses: listen to your current […]

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